E-commerce Customer Support Specialist

Job Description

E-commerce Customer Support Specialist will be responsible for maintaining excellent customer service by taking ownership of customer queries via all channels and handling orders from receipt to the closure of sales and delivery of the products

Job Responsibilities

•  Process incoming calls, inquiries, e-mails, and chats of the online store
•  Build positive customer interactions and relationships with clear and concise communication skills
•  Assist customers in product selection, order placement, replacement, returns, shipping, and resolutions
•  Manage all online orders accurately track and report order progress, follow up, and handle all customer queries
•  Prepare goods for delivery and fill out accompanying documents
•  Manage products on the website (new product import)
•  Work in 1C program
•  Assist the team with general administrative tasks
•  Perform other relevant tasks assigned by the management
•  Be a positive team player with a can-do attitude

Required Qualifications

•  Higher education in Economics, Management, or other relevant fields
•  Customer care work experience
•  Outstanding written and verbal communication skills and great phone etiquette
•  Proficiency in Microsoft Office
•  Experience in 1C program
•  Able to work in a fast-paced environment

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