Customer Support Agent

September 20, 2022
Urgent
Application ends: October 21, 2022
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Job Description

Customer Support Agent

Social Discovery Ventures is an international internet holding company that specializes in creating, developing and promoting communication platforms. Our apps provide our customers with the opportunity to find love, expand their social and business networks, communicate, learn languages, find travel buddies, play online and make friends. We have also invested in over 50 international projects, some of which include StreetLife, LinguaLeo, Roomi, Shazam, TripTogether and Dating.com.

Right now we are looking to find talents to our Customer Support Department!

  • Are you the perfect candidate? Check here!
  • You have 1-3 years of customer service or call-centre experience
  • Experience working Night Shifts is a must!
  • You are fluent in English (other languages would be considered a benefit)
  • You have experience working with international customers
  • You have fast typing skills in English
  • You are a quick learner and you can absorb large volumes of information
  • You can psychologically analyze people and be sensitive to their emotions
  • You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
  • You can come up with and provide professional solutions to complicated cases
  • You are stress resistant, energetic and never hesitant to show initiative
  • You have a ‘can-do’ attitude and you believe that ‘everything is possible’
  • You can provide an outstanding quality service

So what is this role all about?

  • Consulting our customers on all raised questions related to our websites
  • Working timely, speedily and effectively with customer requests
  • Resolving all customer issues with the goal of customer retention
  • Promoting our websites to the customers upon opportunity
  • Maintaining a high level of service quality

What’s being offered?

  • An night shift position, 2 days on 2 days off, from 9 pm to 9 am.
  • Remote work from the comfort of your home
  • Flexibility in labor registration according to your needs
  • The opportunity to sharpen your skills in high-quality international customer service
  • Participation in informative seminars about the latest trends
  • SDV is the place where you can prosper on your career path. By joining our team, you will not only gain invaluable experience but also find new friends, make interesting acquaintances and get limitless positive energy!